We've launched a new support center at help.smartling.com. This site will continue to be maintained into January 2017. Please update your bookmarks.
Follow

Why can't I access the Translation Interface pencil menu?

This article applies to Global Delivery Network, Application Resource File, Business Document, and CMS Connector project types.

Symptoms

When highlighting a string in the Translation Interface (TI) you cannot access the pencil menu

Cause

This is usually caused the Cascading Style Sheet (CSS) and layout of the page that makes it impossible to reach the pencil menu without "mousing out" of one region of the string.

Workaround

You can open a string for translation in two more ways:

  1. Hold down the Ctrl key and right-click any string highlighted yellow.
  2. Hold down the Alt key while highlighting a string, and the pencil menu will lock in its visible state even if you move your mouse off the string. It will disappear if you highlight another string on the page.

This article was last updated on October 7, 2013.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request
Powered by Zendesk