This article is for Account Owners and Project Managers.
To permanently remove Agency from the Account please contact your CSM. Removing the Agency form the account will also remove all linguists working with this Agency.
In some cases, you will need to remove the Agency access from specific workflows but leave the Agency in the account. This can be achieved by removing Workflow Assignments from the Agency.
How to Remove an Agency
Users of a Smartling account are managed from the Team page. To remove the Agency you can click Team, then select Agencies.
1. Select the Agency.
2. In the workflow's list select the workflows that you want to remove.
3. Click the Remove Assignment button.
Removing a Workflow Step assignment from an Agency will automatically unassign all content in that step which was previously assigned to the Agency and its users. The content in this workflows and steps will be no longer accessible to the Agency and linguists that are working with the Agency.